5 days ago
Wednesday, February 23, 2011
Improve your Leadership Skills to Improve your Bottom Line!
Fortunately, it is possible to learn how to be a better leader. It hasn't been easy and it hasn't been fast, but I am slowly maturing into a half decent Boss Lady.
Ornamentea,wears her Boss Lady Pumps a bit more comfortably than me. She laughed when asked if she had a hard time making her expectations clear, noting that as the oldest of three children and a former middle school teacher, she has the ability to get you to do things you don't want to do.
COMMUNICATION, COMMUNICATION, COMMUNICATION!
SPEED OF THE LEADER, SPEED OF THE PACK.
Cynthia has created a culture of "keeping busy" so there is not a whole lot of wasted time at Ornamentea. She leads by example. There is always something to do to reinforce the brand and her staff knows to do it! Tidy the beads, clean the fingerprints off the glass bowl that is home to the Hershey Kisses, call a customer to touch base, etc.
DIY is only fun when it applies to crafting. Successful leaders know that delegation is critical to growth and Cynthia is no exception. There was a period in Ornamentea's infancy when she would take on a task more properly borne by an employee because she could complete the task in less time than it took to create a
process or fully explain the project to her staff. I can certainly relate to that--- been there, done that, still have the tendency. A refusal to delegate might be expedient for the moment, but it is almost always inefficient for the long term. Ornamentea grew and Cynthia ran out of hours in the day. She now entrusts people to do the things she has neither the time nor the inclination to do. It takes focus --and more time than most small business owners have available-- to create a process for staff members to follow. However, once you have a system in place it can be replicated again and again, saving you time in the long run. Efficiency is a beautiful thing.
EMPOWER YOUR EMPLOYEES!
Moreover, Cynthia's employees are encouraged to take any class offered at the shop for free, insuring that everyone has broad expertise. What a great way to keep the staff up to date on current trends and techniques! She further promotes creativity by offering her staff a VERY generous discount. Employees come into the shop wearing their killer creations and customers buy the product to make the same necklace. It is a win-win.
The Take Away: Channel your inner middle school teacher and do what you gotta do to become an effective leader. Your business is counting on it!
IN OTHER NEWS
THE ONLY RULE IS THAT THE EARRINGS MUST CONTAIN A FIBER ELEMENT!
Send me a picture of your fiberlicious creation on or before Monday, February 28, 2011!
You supply the ingredients and I will supply the prize---a fantastical, mouth watering, envy inducing box of Sparkling-N-Fibery Goodness with a retail value of $150. There will be prizes for the second and third place winners as well as a special gift for every participant who blogs about the challenge--just send me a link to your blog post to be included in the fun. Help spread the crafty word!
IN THE STUDIO
IN THE DOG HOUSE?
My daughter and I foster rescue dogs. The result of this volunteer work is that we have a tendency to adopt foster dogs. DUH!
Meet the newest member of our wacky family! He is five months old and, until last week, his world was limited to a tiny crate. He was a sweet, timid, cowering thing who has morphed into a rowdy, confident, perpetually dirty ball of furry fun.
Any suggestions for a name?