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Wednesday, February 9, 2011

Embrace Technology to Grab your Share of the Retail Craft Dollar!

Every "industry" has its Rock Star.   Regardless of your passion -- Fibers, Beads, Politics...whatever...there is someone in your tribe who is the leader of the pack---you know, the one who sets the pace.  The one we want to be when we grow up.  The cool kid.

You know who has my vote as the Crafty Retail Rock Star of the year? 

Cynthia Deis of  Ornamentea. 

She and her husband Galen run the business--which consists of a brick and mortar store as well as an internet store---together.  Cynthia is the creative genius, while Galen is the operations guru.  Although I have never met Cynthia "in person," I have been a secret admirer for many years.  Not the weird, creepy, stalker kind of fan; rather,  the  appreciative  "Damn! She's good!"  kind of fan.  At a time when more than a few retailers are bemoaning the state of the economy, Cythia and Galen employ 28 folks and are looking to hire.  Mind you, most of employees are part-time, but c'mon!  I'm impressed!  Ornamentea's success is no accident.

ORNAMENTEA EMBRACES TECHNOLOGY
 I first came across the Ornamentea website while researching sites for my own fledgling business almost a decade ago.  Most retailers were still in the dark ages...we were only just starting to recognize that a web presence was a business necessity.  Ornamentea was way ahead of the curve--the site was total eye candy in a sea of standard "stock" templates and lousy visual imagery. Today it sets the standard for the industry.

I asked Cynthia what set her apart at a time when others in the craft industry are experiencing sluggish sales.  She observed that her team is all "pretty techie" and that Ornamentea  embraces technology.  Galen is a former IBM executive who took a leave of absence to help Cynthia during her busy season.  His leave of absence soon became permanent as Ornamentea grew.  Moreover, Ornamentea employs two full time web designers to keep the site in tip top shape.  Web sales make up a significant potion of her retail sales, so the investment clearly pays off for Ornamentea.  While very  few specialty craft stores can afford a Tech Team, it certainly underscores the need for every retailer to make her website a priority.  Take some time and peruse the site.  Make sure to click every link.  It is stimulating both creatively and professionally.  You are bound to leave the computer bursting with enthusiasm and ideas for your own shop.


In addition to the website, Ornamentea leverages technology to capture the very best of what is wonderful about the  brick and mortar experience --- that yummy sense of being part of a larger crafty community --- and then carries it over to create a warm and fuzzy online community.  It is all part of the Ornamentea brand experience.   Cynthia encourages her staff to walk the floor with their cell phones/cameras so that they can grab customer photographs as appropriate.  It is fun for her team, it is fun for her customers. The pics are then quickly uploaded to Facebook or the store website.  Customers know to check in with Facebook often, because something exciting is always going on. 

Whether she is sending out her latest weekly craft tutorial, or simply sharing the details of her recent battle with the flu, it is a delight to be part of Cynthia's circle. Hop on over here here to sign up for the Dot Com Dispatch, her weekly free e-tutorial.   Cynthia has the pulse of the industry and you are sure to learn something.  She also emails a weekly newsletter to her brick and mortar customers.   Although store owners  know that "they should" have store events,  many fail  to host even one a month.  Not Cynthia! This week Ornamentea has six separate events going on!  Read her newsletter and be inspired!   

CYNTHIA GIVES HER CUSTOMERS A REASON TO SHOP AT ORNAMENTEA.
There is always a whole lot of free going on at Ornamentea.  Cynthia sells a great deal of inventory by exposing her customers to new products, techniques and ideas..FOR FREE.  She has free templates available for download and some of the best jewelry tutorials on the net.

In addition to providing the goodies listed above, Cynthia and her team cultivate several different "micro communities" within her customer base.  For example, she has a "Metals Club" which meets --for free-- at the shop.  There is a monthly  metal  project for anyone who chooses to make it.  Ornamentea is currently sponsoring a juried metals competition for group members.  The club even has its own separate newsletter!  Other free clubs include the Altered Book Club and the Beadweaving Club.

Are your school kids bored on half day Wednesday?  Ornamentea welcomes them  for Kids Work Wednesday, when your child can make a project for only $2.00!  The shop hosts an open air market five times a year for customers to sell their handmade wares.  Did I mention that Cynthia and Galen have two small children?  WHEW!

Honestly, it is easy to see where Ornamentea would have to employ at least 28 people!  Every business owner knows that staffing is one of the biggest challenges in retail. Tune in next week as Cynthia shares some tips on being a good boss!


IN OTHER NEWS:


 My current earring addiction?  Felted hoop earrings!  Get the tutorial here.  It is the ultimate "upcycling" project since it features tarnished "throwaway" hoops for the base and just a few grams of Ashland Bay wool top for the felting.   I am just finishing up a blue and silver set which will be perfect with denim.  I used mismatched hoops, which adds to the playfulness of the medium, and embellished with seed beads and Swarovski sew on stones.

FIBER EARRING CHALLENGE!

 
  
You can sew them, you can knit them, you can felt them, you can weave them, you can string them....technique is irrelevant.  They can be pierced or clip-on, dangling or post, flashy or demure.

THE ONLY RULE IS THAT THE EARRINGS MUST CONTAIN A FIBER ELEMENT!

Send me a picture of your fiberlicious creation on or before February 23, 2011!

You supply the ingredients and I will supply the prize---a fantastical, mouth watering, envy inducing box of Sparkling-N-Fibery Goodness with a retail value of  $150.   The winner will drool on it when she opens it...guaranteed!  There will be prizes for the second and third place winners as well as a special gift for every participant who blogs about the challenge.  Throw Down judges will be independent, with no business connection to either The Crafty Retailer or Aussie Threads and Fibers

Time's a wastin'!  Need some inspiration?  A quick google image search for "fiber earring" generates 1.9 million images!   Sort through your craft stash, get your creative muse flowing, and help me spread the crafty word!

4 comments:

  1. Everything you posted about Ornamentea is true! I am a "metal-head" from Ornamentea and if you ever get the chance to come to Ornamentea and shop you must do it.
    The staff is the best in the biz and there is never a dull moment.

    Cheers,
    Stacy
    www.sissyandjacks.com

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  2. Thanks, Stacy! The Ornamentea team truly sets a high bar...you are lucky to have them! By the way, I LOVE the copper cuff you have listed on Etsy! I have never worked with metals but I am certainly feeling the itch!

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  3. Where do I need to send the image? Have some rockin' shoulder dusters that I've made!

    Anna W.
    annasplaceofholding@gmail.com
    www.annasplaceofholding.blogspot.com

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  4. Wonderful! I can't wait to see 'em! Please send pics to TheCraftyRetailer@gmail.com.

    ReplyDelete